Your data, handled with care.

1. Who We Are

ClearLine Cleaning Group Ltd is a cleaning company operating across Aberdeen and Aberdeenshire. We are a UK registered company (company number SC875175). Our registered address is Suite 2/3, 2nd Floor, 48 West George Street, Glasgow, G2 1BP.

For any privacy-related question, please contact us at info@clearlineclean.co.uk or call 01224 600336.

2. Information We Collect

When you use our quote form, booking or contact forms, we collect the following:

• Name, email address and phone number
• Property address or postcode
• Service requirements and notes you provide
• Preferred contact method and marketing preferences (where you choose to provide them)
• Image consent (where given voluntarily)

Card payments are processed securely via our payment provider. We do not store your full card details on our servers.

3. Why We Use Your Information and Our Legal Basis

We use your information to:

• Prepare and send your quote, invoice and booking confirmation
• Confirm and manage your booking
• Respond to enquiries and follow up on quotes
• Send service updates and offers, where you have consented to receive these

Our legal basis for processing is the performance of a contract with you, or taking steps at your request before entering into a contract. Where we send marketing communications, our basis is your consent or our legitimate interest in keeping you informed. You can opt out at any time by emailing info@clearlineclean.co.uk.

We do not sell your data to third parties.

4. Who We Share Your Information With

We only share your information where necessary to provide our service — for example with our cleaning team to carry out your booking. We may also share information:

• With our email service provider to send you your quote and booking communications
• Where required to comply with the law or a court order

We do not share your information with third-party marketing companies.

5. How Long We Keep It

We keep quote and booking records for as long as needed to manage your clean. Financial records are kept for up to 6 years to meet HMRC and other legal obligations. After that, your information is securely deleted.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (the "right to be forgotten")
• Object to or restrict how we process your data
• Request a portable copy of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email info@clearlineclean.co.uk. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

7. Cookies

We use the following types of cookies on our website:

• Essential cookies — required for the site to function. Always active.
• Analytics cookies — including Google Analytics — help us understand how the site is used. These are only set with your consent.
• Marketing cookies — optional. These are only set with your consent.

You can accept, reject or manage cookie preferences via the banner shown when you first visit the site, or at any time by refreshing your browser.

8. Security

We take reasonable technical and organisational measures to keep your personal information secure. Our website uses HTTPS encryption for all data in transit.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in how we work or in applicable law. Any changes take effect when we publish them on this page. The date at the top of this page shows when this policy was last updated.