Cleaning FAQ — Aberdeen & Aberdeenshire

Regular Cleaning, Deep Cleaning, End of Tenancy, Airbnb Changeover, Specialist Cleaning, Commercial Cleaning and Post-Construction Cleaning — across Aberdeen and Aberdeenshire.

A regular clean keeps an already well-kept home fresh — covering all main areas to a consistent standard. A deep clean is a thorough reset that reaches build-up, limescale, skirting boards, behind furniture and more. It's ideal if it's been a while, or to start a regular schedule from a strong baseline. See Regular Cleaning and Deep Cleaning.

We treat normal surface mould as part of our cleans, and it's included in a deep clean. Heavy or structural mould is a specialist remediation job that we don't carry out — for that you'd need a dedicated mould-removal specialist.

Weekly, fortnightly or monthly for regular cleaning — or as a one-off. If your property needs more than routine maintenance, we recommend starting with a deep clean before moving to a regular schedule.

Yes — oven, carpet, upholstery, mattress and appliance cleaning can be added to a regular, end-of-tenancy or Airbnb visit, or booked on their own via our specialist page. Combine several in one visit and they’re priced as a set.

Specialist services added to another clean start from £20, with no minimum. Booked on their own, specialist visits have a £60 minimum.

Clear surfaces where you can and make sure we have access at the agreed time. For deep cleans and end-of-tenancy, please empty cupboards, drawers, wardrobes, the fridge and freezer if you'd like those areas cleaned inside — we can't clean inside what's still full.

Yes. We remove dust, plaster residue and builder debris from floors, surfaces and fittings so the property is ready to use or hand over. See what's included and send us the property size and build stage for a quote.

Specialist services are priced as a set, so the rate per service improves the more you add in one visit — shown automatically in your quote.

Your changeovers go on one monthly plan at a lower rate per clean than booking each one separately, with priority slots and a single monthly invoice. The plan covers the cleaning changeover only — linen and restock can be arranged when we set up your plan. Request an Airbnb Host Plan.

Membership is a monthly care plan — Standing (monthly), Signature (fortnightly) or Concierge (weekly), each stacking more deep and specialist care. Membership visits use the Membership Standard Clean checklist. One-off and regular book-as-you-go cleans use the Pay-As-You-Go Standard Clean on the regular cleaning page. Request membership and we confirm your rate after reviewing your property. See Membership.

Every membership begins with an initial deep clean — we bring your home up to standard first, then maintain it. On Standing that reset is a one-time charge at the start; on Signature and Concierge the initial deep clean is included. How your membership starts.

Yes — home membership, Airbnb Host Plans and commercial Service Agreements are rolling arrangements with no long lock-in. Give us notice to change, pause or stop (see our Terms & Conditions).

We can't promise the same person every visit — but every clean is carried out to the same documented ClearLine standard by vetted, fully insured cleaners, with a regular team where possible and cover arranged so your cleaning never lapses.

After a free site survey, we build a tailored plan and fixed monthly quote around your premises, then clean on agreed days and times under a rolling agreement — one invoice, one point of contact. Request a site survey.

You send the essential details through our quote form in under a minute. ClearLine reviews the property, scope and access information and aims to reply within one working day. We may request photographs, a short video or a walkthrough to confirm the final price. Commercial and post-construction work is quoted after a site survey or walkthrough. Homes with six or more bedrooms and any HMO need an in-person walkthrough before a price is confirmed.

The quote page is a short enquiry form, not an instant price. Your enquiry is the starting point. We confirm the fixed price after reviewing the property — usually following photographs, a short video or a walkthrough. Nothing changes unless the agreed scope changes.

For most properties it's strongly recommended, not required — it just helps us price accurately and bring the right team and equipment. For properties with 6 or more bedrooms, or any HMO, a physical walkthrough is required before a final price can be confirmed.

We reply within one working day by email or phone — whichever you prefer when you submit your request. If you asked for a confirmation email on the form, we send an acknowledgement; your final price follows once we have reviewed the job.

We reply to every enquiry within one working day. Commercial, post-construction, HMO and homes with six or more bedrooms need a walkthrough before we confirm a final price.

Our office hours — when our line is staffed — are Monday to Saturday 8:00 AM to 5:00 PM, and Sunday 12:00 PM to 5:00 PM. Cleaning itself is flexible: we can arrange visits outside these times to suit your schedule. If you message us out of hours, we'll get back to you as soon as we can.

A 50% deposit secures your date once you're happy with the price. The balance is due on completion — we'll email secure payment links for both.

We'll email secure payment links when you're ready to book and again when the clean is finished.

We keep pricing fair and transparent rather than running short-term promotions. Choosing the right plan and combining services are the main ways the rate improves.

Home cleaning membership is for ongoing care at home — Standing, Signature or Concierge, with your monthly rate shown by home size before you request. See Membership.

Airbnb Host Plans are for short-let changeovers. Your cleans go on one monthly plan at a lower rate per changeover than booking each one separately, with priority slots and a single invoice. Request an Airbnb Host Plan.

Specialist add-ons combined in one visit are priced as a set — your quote reflects the set rate automatically the more you add in one go.

Refer a friend and you'll both receive a £15 thank-you credit — a reward for putting someone our way, not a cut-price rate on our standard prices.

Our put-it-right guarantee: if anything isn’t right, tell us within 48 hours and we’ll come back and put it right — no charge. We re-clean the specific issue you flag, to the agreed checklist.

Yes — we take before-and-after photos as part of every clean, for quality, your records and insurance. We'd only ever feature a photo in our own marketing with your explicit say-so.

Yes. Our team is fully insured for residential and commercial work in your property. Certificates are available on request for landlords and commercial clients.

We arrive with professional-grade products and equipment suited to each surface. If you prefer to use your own vacuum cleaner, cleaning equipment or products, we're open to that as well. If you'd prefer eco-friendly products, or have any allergies, just let us know when you request your quote and we'll accommodate where we can.

Yes. Refer someone to ClearLine and you'll both receive a £15 thank-you credit — for their first clean and your next one. Just ask them to mention your name when they get in touch.

We proudly serve Aberdeen and Aberdeenshire, including Kingswells, Westhill, Banchory, Stonehaven, Newtonhill, Portlethen, Balmedie, Ellon, Inverurie, Blackdog, Potterton, Blackburn and surrounding AB postcodes. Properties located outside our standard operating area may require a bespoke quotation and additional travel charges may apply. Enter your postcode in the quote form or see our coverage map.

For one-off cleans, a modest travel charge may apply for properties further from Aberdeen — currently £0.35 per mile beyond our included distance. Where it applies, we include it when we confirm your quote and will check it with you before you book.

Home cleaning membership and Airbnb Host Plans include travel within our operating area across Aberdeen and Aberdeenshire, including Banchory. Share your postcode when you enquire and we will confirm coverage before your plan starts. See Membership or Airbnb Host Plans.

Yes. We agree scope, frequency and access times with you, then confirm in writing. Most offices start with a walkthrough or detailed enquiry — send your workplace details and we’ll reply within one working day.